Our primary contact is by email – you can normally expect a reply within 48 hours often far sooner.
You may also find your query is already dealt with by our FAQs
If you are trying to buy something and your card is being refused do first call your bank and check that there isn't a hold on your card (our bank is in the UK which can have an impact on transactions even though we charge in USD).
If you seem to be unable to progress through the website to buy and are using Internet Explorer, do try another browser such as Chrome or Firefox.
Order Update Queries:
Please note that we DO NOT update the website order status from "Processing" to "Shipped". Instead we dispatch within the agreed time (expedited if you have requested that).
We are on top of our Christmas 2014 orders. If you have ordered the product in the last day or so it will be on it's way to you.
Oak Tree House, Berry Lane
Herts WD3 5EY
We also have a distribution base in Texas:
2010 S. Great Southwest Parkway
Grand Prairie TX
We try to get back to all enquiries within 48 hours with a personal response.
"Thank you for how helpful you always are when I have a question. Your response time is amazing and I appreciate it." Christy Stock, NY USA
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