Shipments to the US will be sent from our fulfillment centre in Texas. Shipments to the UK and the rest of the world are sent from our UK office.
If you have chosen expedited shipping (First class, Fedex, Special Delivery, Airmail) etc your shipment will normally be sent either the same working day or the next day. Standard (free shipping) will be sent within 5-7 working days.
Due to the additional cost of airmail shipping, customers outside the UK and the USA do pay a small fee for shipping. This will be made clear at the checkout and is usually about £5.99.
Only Fedex, Special Delivery or Tracked Airmail shipping options offer tracking. We do not provide this tracking information on our website, however you may email us with the order number to receive tracking information if you have selected one of those shipping methods.
Our online ordering system is automated so once a product is ordered it will be within an automated delivery system. Whilst we cannot guarantee to be able to honour a cancellation, we will attempt to do so as long as the request is made by email before 5pm GMT on the day of ordering. If goods have already been shipped and the customer still wishes to cancel, the customer will need to return the goods to the Musicademy office in the UK (address below) at their own expense.
All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Delivery methods and timings
In the UK most items will be delivered by Royal Mail. Our standard free shipping option is for second class Royal Mail. Items will be shipped within 3-5 working days of Musicademy receving your order. Should you pay to upgrade to First class, the shipment will be made within 1-2 days of Musicademy receiving your order. The next day Special Delivery service does not guarantee a Saturday delivery. Whilst we will do our best to ship items on the same day that Next Day Delivery is selected, it may be 1 working day before the shipment leaves the Musicademy office.
In the US most items will be delivered by USPS. Larger orders may be upgraded to Fedex. We advise you to select Fedex if you require your item to be tracked and insured.
Fedex cannot deliver to PO Boxes.
Orders outside the UK and USA will be shipped by Air Mail. You can select an upgraded service at the checkout whereby your items are tracked and insured.
We reserve the right to substitute delivery methods where we deem appropriate.
Customers outside the UK and USA may find that their packages are subject to customs duties. It is the customer's responsibility to pay these duties.
Delivery charges are made clear at the checkout stage of purchasing. Musicademy offers a free shipping option to customers in the USA and the UK, however you are offered the choice to upgrade to a faster or tracked/insured method at a higher price. Customers outside the UK and USA do pay a small fee for shipping. This will be made clear at the checkout and is usually about £5.99.
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery companies. Some of these companies may be outside of the European Economic Area in jurisdictions which do not provide the same level of data protection as the UK.
When you select your shipping method you will have a choice. Free shipping (UK and USA only) items are shipped within 5-7 days of ordering. You can upgrade to first class shipped 24-48 hours Monday to Friday if you prefer. Courier and special delivery items are normally shipped within 24-48 hours.
Due to the ease with which items can be illegally copied, we do not allow returns unless the item is faulty or under the terms of our customer satisfaction guarantee (see below). All order cancellations must be made in writing or by email, quoting your order reference number, within 7 working days starting the day after you receive your order. First email us for a returns approval and then return the item in its original packaging together with your name and address details and we will replace/refund it by return. All returns must be made to:
1 Batts Pond Lane
West Sussex BN5 8YU
For orders sent from our UK office, Musicademy Ltd obtains a proof of posting for each item shipped. If the postal service then fails, customers may be asked to wait a few more days before obtaining a replacement and may also be asked to assist Musicademy with a Royal Mail compensation claim. If tracking and insurance are important to you please select either Fedex, Courier or Special Delivery services.
Returns in pristine condition will be refunded if our terms and conditions have been adhered to. Shipping costs are non refundable.
If you have any queries then please do not hesitate to contact us.
Customer Satisfaction Guarantee
For CDs and DVDs we offer a money back guarantee if you are less than satisfied with the product. To qualify for this you will need to return the item in pristine condition. All returns requests must be made in writing or by email, quoting your order reference number, within 7 working days starting the day after you receive your order together with an explanation of why you are returning it. Consumable products such as throat sprays may not be returned due to the ease with which they can be tampered with. Refunds are not available for downloadable products. It is your responsiblity to back-up any downloads. We are not able to replace downloads lost due to computer hard drive failure.
Returns must be made to:
1 Batts Pond Lane
West Sussex BN5 8YU
You must first contact Musicademy at [email protected] to make arrangements for returning your item.
Terms and Conditions
These are the terms and conditions which apply to your purchase of items from the Musicademy web site at www.musicademy.com ("the website").
The website and goods are provided by Musicademy Records Limited and Musicademy Limited, companies registered in England under number 5597213 and 5084217 with a registered office at Oak Tree House, Berry Lane, Chorleywood, Herts WD3 5EY UK ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the website and purchaser of goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website. Please note that agreeing to our terms and conditions as part of the account creation process will result in your email address joining our mailing list. We do not sell this to third parties and you can unsubscribe at any time.
We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the goods or the website please email us at [email protected]
Information about the website and the goods
This part sets out some terms about information on the website, descriptions of goods and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.
We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.
You should bear in mind that buying DVDs, CDs, vocal care products, software and online video lessons over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- You will need appropriate hardware (such as a DVD player of computer) and software (such as Winzip and Windows Media Player) to use many of Musicademy's products
- All goods are subject to availability - we may not be able to supply your order;
- Any delivery estimates given on the website or by email are estimates only;
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Purchasing goods online;
This part sets out some terms which apply to your purchase of goods from us through the website.
You make an offer to purchase a product from us (your "order") by completing the staged process on the website as set out below:
- Adding product to your shopping basket
- Enter login details
- Enter billing address details
- Enter delivery address details
- Confirmation of order
Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.
This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.
We must receive full payment of the price of the goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch. Purchases made by Paypal may take longer to clear. Goods are not shipped until payment is received by Musicademy.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.
All prices and charges on the website are in UK Pounds Sterling or, in the case of customers based in North America, US Dollars. The currency you are offered will depend on the IP address of your computer. If you are in North America and are offered prices in Pounds Sterling, it will be because your IP address appears to our website systems not to be in North America. If this happens we suggest you contact us to arrange a telephone order. Orders to territories outside North America paid in US Dollars will not be accepted. Instead if you pay by Paypal, then Paypal does not charge an additional fee to you.
Musicademy Ltd and Musicademy Records Ltd are not VAT registered therefore items are not subject to VAT.
About the products you have purchased from us